Version 1.1
Last updated: January 2026

1. General

1.1 These Terms and Conditions apply to all services, programmes and agreements in which Carolyn Hoek, based in Hoofddorp, The Netherlands, and registered with the Dutch Chamber of Commerce under number 98267442, acts as service provider.
1.2 By using the website and/or purchasing services, the client agrees to these Terms and Conditions.
1.3 Any deviations from these Terms and Conditions are only valid if agreed upon in writing.

2. Nature of the Services

2.1 Carolyn Hoek provides coaching, guidance and support in the areas of eating disorder recovery, nutrition, movement, personal training and lifestyle-focused support.
2.2 The services are coaching-based, supportive and educational in nature.
2.3 Carolyn Hoek will provide guidance to the best of her knowledge, expertise and ability. The services constitute an obligation of effort and expressly not an obligation to achieve a specific result. No guarantees can be given regarding the outcome of the coaching or guidance.
2.4 Carolyn Hoek is not a healthcare provider and does not provide medical, psychological, psychiatric, paramedical or therapeutic treatment.
2.5 The services are explicitly not a substitute for professional healthcare, medical treatment or therapy.
2.6 Coaching related to eating disorder recovery is offered as complementary support and is intended alongside, not in place of, medical or psychological care.

3. Nutritional Guidance

3.1 Nutritional guidance is provided from a coaching and informational perspective.
3.2 No medical diagnoses are made, no dietary treatments are performed, and no services are provided that fall under dietetics or medicine.
3.3 The client remains responsible for providing relevant information regarding medical conditions, allergies, medication or other limitations that may affect the guidance.

4. Personal Training and Movement

4.1 Personal training and movement guidance focus on support, motivation and guidance within the client’s individual capabilities.
4.2 Carolyn Hoek is not a physiotherapist, sports physician or rehabilitation specialist.
4.3 Participation in physical activities is at the client’s own risk and responsibility.
4.4 The client is required to inform Carolyn Hoek of any physical or medical limitations prior to participation.
4.5 The client confirms participation in physical activities at their own discretion and responsibility and indemnifies Carolyn Hoek against any injury or damage arising from participation, unless there is intent or gross negligence.

5. Client Responsibility

5.1 The client remains fully responsible for all choices, actions and decisions made as a result of the coaching.
5.2 The client is responsible for following or not following advice provided.
5.3 The client remains responsible for seeking appropriate medical, psychological or other professional care when necessary.
5.4 The client remains responsible at all times for following medical advice provided by treating physicians, psychologists, psychiatrists or other healthcare professionals.

6. Minors

6.1 For minor clients, consent from a parent or legal guardian is required.
6.2 The parent or legal guardian remains ultimately responsible for the minor’s wellbeing and decisions.
6.3 When working with minors, Carolyn Hoek provides complementary coaching support and bears no medical or therapeutic responsibility.

7. Liability

7.1 Carolyn Hoek is not liable for damage resulting from following advice, participating in activities or decisions made by the client.
7.2 Any liability of Carolyn Hoek is limited to the amount paid out by her liability insurance in the relevant case. If no payment is made under the insurance, liability is limited to the amount paid by the client for the relevant service.
7.3 Carolyn Hoek is not liable for indirect damage, including consequential damage, loss of income or damage resulting from decisions made by the client based on the coaching or guidance.

8. Cancellation and Termination

8.1 Carolyn Hoek reserves the right to terminate, suspend or refer a client if this is deemed necessary for the safety or wellbeing of the client or the coach, or if the client's needs exceed the scope of the services provided.
8.2 Appointments can be cancelled free of charge up to 24 hours before the session, unless otherwise agreed in writing. Cancellations within 24 hours may be charged in full.

9. Governing Law

9.1 All agreements and services are governed by Dutch law.
9.2 Disputes will preferably be resolved through mutual consultation. If this is not possible, disputes will be submitted to the competent court in the Netherlands.

10. Fees

10.1 Fees for services provided by Carolyn Hoek are communicated clearly in advance and are available on the website or confirmed in writing through an offer or agreement.
10.2 Carolyn Hoek reserves the right to change her fees. For appointments that have already been scheduled and confirmed, the agreed fee at the time of booking will apply.